Privacy Policy

Last updated: April 23, 2026

This Privacy Policy explains how Ip-Info.app collects, uses, shares, and protects information when you use our website, API dashboard, documentation, demo, billing flows, and IP intelligence services.

Information we collect

We may collect the following categories of information:

  • Account details such as name, email address, company name, password credentials, and preferences.
  • Billing details, invoices, plan selections, payment status, tax details, and transaction metadata.
  • Support and sales communications, including messages, attachments, and request history.
  • API usage metadata such as request volume, timestamps, status codes, plan usage, and error details.
  • IP addresses submitted to the API or demo so we can return geolocation and network intelligence.
  • Website data such as device, browser, referral page, cookie identifiers, and approximate location.

How we use information

  • Provide, operate, secure, and improve the website, dashboard, API, and support experience.
  • Process IP lookup requests and return geolocation, ASN, ISP, timezone, and network signals.
  • Authenticate users, protect API keys, prevent abuse, detect fraud, and troubleshoot incidents.
  • Manage billing, credits, subscriptions, invoices, tax records, renewals, refunds, and collections.
  • Send service notices, security updates, support replies, product updates, and account messages.
  • Analyze aggregate usage trends to improve documentation, reliability, pricing, and performance.

IP lookup data

IP addresses submitted to the service are used to return the requested lookup result. Operational metadata may be retained where needed for billing, rate limiting, debugging, abuse prevention, security monitoring, dispute resolution, and reliability. Customers are responsible for using lookup results in a way that complies with laws that apply to their own products and users.

Cookies and analytics

We use cookies, local storage, and similar technologies for required site functionality, login sessions, preferences, analytics, performance monitoring, and abuse prevention. See our Cookie Policy for more detail.

Sharing information

We do not sell personal information. We may share information with service providers that help us run the product, including hosting, payments, email delivery, analytics, security, customer support, and fraud prevention. We may also disclose information when required by law, to protect rights and safety, to investigate abuse, or as part of a merger, acquisition, financing, or sale of assets.

Retention

We keep information only as long as reasonably needed for the purposes described in this policy, including service delivery, account management, billing, tax, security, legal compliance, and dispute resolution. Retention periods vary by data type and legal requirement.

Your privacy choices

Depending on where you live, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also opt out of marketing emails by using the unsubscribe link in those messages.

To request deletion, review Delete Your Data. For other privacy requests, contact us through the support page. We may need to verify your identity and account ownership before responding.

International use

Ip-Info.app is operated from Canada and may use service providers in other countries. When information is processed outside your region, it may be subject to the laws of that location.

Children

Ip-Info.app is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child provided information to us, contact support so we can review and remove it where appropriate.

Changes to this policy

We may update this Privacy Policy as our services, legal obligations, or data practices change. The latest version will be posted on this page with the updated date above.